Step 1: Send us an email at support@KV8.com, using the subject line ‘Request to Change Email Address/Phone Number/Both,’ and include the following details: 

Change email address

• Username
• Full name
• Date of birth
• Phone number
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reasons of change
• Old email address
• New email address

Change phone number

• Username
• Full name
• Date of birth
• Email address
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reason of change
• Old phone number
• New phone number

Change both

• Username
• Full name
• Date of birth
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reason of change
• Old phone number
• New phone number
• Old email address
• New email address

Note: If you wish to update your email address, kindly send an email from your current email account, specifying the new email address you want to use (ensure it is not already registered with KV8).

Step 2: Reach out to our 24/7 customer support team to request the change request.

Step 3: A phone call verification will be conducted. Please note that this verification is a crucial step in the process. Confirm your contact number and provide the best time for the phone call verification along with your request.

Step 4: Upon completion of document review and phone call verification, kindly wait for our notification message sent to your newly provided email address once the change is approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of Birth, and Card Holder information cannot be altered. This policy is to ensure your account security. Please always keep your account details up-to-date.