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Frequently Asked Questions

Here are some common questions and answers about KV8.

If you cannot find your question in the list below, please contact our customer support.

Biometric Login (Fingerprint & Face ID)

Biometric login is now available in the current version of the KV8 APP, providing greater ease and security. Follow these three short instructions to get into your account in seconds:

Step 1: Download the most recent version of the KV8 APP. Learn how to do this by clicking here.

Step 2: Setting Up Biometric Login on Your Device

  • Tap the Settings icon on your Android device.
  • Scroll down and select ‘Password & Security.’
  • Add your fingerprint/Face ID login by following the onscreen instructions.

Please note that the process to set up biometric login may vary for each device. If you’re unsure how to set it up, please refer to your device’s official website for the relevant tutorial.

Step 3: Setting Up Biometric Login on KV8 APP

  • Open your KV8 APP and log in to your KV8 account.
  • Tap “Set Up Biometrics.”
  • Turn on the feature by clicking the designated button.
  • Enter your account password to complete the setup.
  • Congratulations! With the new biometric login (fingerprint & face ID) feature on the KV8 APP, you can now enjoy an extra layer of protection. 
  • Setup completed. You can now get extra protection with the new biometrics’ login (fingerprint & face ID) feature on KV8 APP! 

For more detailed instructions, check out the instructional video below!