Frequently Asked Questions
Here are some common questions and answers about KV8.
If you cannot find your question in the list below, please contact our customer support.
Account
- What should I do if my account is hacked or suspected to be hacked?
- Policy for 18 and Above
- What is KV8’s most recent domain?
- Supported Currencies at KV8
- Guidelines for Passwords
- How do I register an account with KV8?
- Can I have more than one account with KV8?
- Is an identity card number mandatory during registration?
- Can I modify or change my username?
- What are the actions I should take if I forget my username?
- My account is locked due to excessive login failures, What actions should I take?
- What should I do if I’ve forgotten my password?
- Why aren’t I getting password reset emails?
- How can I change my account password?
- Why can’t I login to my account?
- How do I verify my account?
- What steps should I take if I’ve forgotten my email address or phone number?
- How do I change my email address/ phone number?
- Is it required that my registered name on KV8 match the name on my identification document and the accounts used for deposits and withdrawals?
- Can I place bets using my mobile phone?
- Can I use the KV8 App/Mobile Site with my existing username and password?
- Biometric Login (Fingerprint & Face ID)
- How do I download the KV8 app on Android?
- How do I contact the customer support team?
- Customer support is unreachable. What should I do?
- Is my personal data kept safe and secure on KV8?
- How do I prevent account hacking or fraud?
- Do you have any additional tips on how to ensure security of my personal data and account information?
- How many friends can I refer to?
- How do I join the Affiliate Program?
- Can I access KV8 from abroad?
- What is KV8’s policy on responsible gaming?
- What should I do if my account is hacked or suspected to be hacked?